Students tackling Diploma of Business and Diploma of Business Administration must develop the skills to foster a successful, productive workplace with sound administrative systems. Kris Cole's Business Administration 2e addresses the demands of the BSB training package, and covers units common to both qualifications as well as additional electives.

The book begins with units covering Personal Skills and moves into management of others. Students can follow the development of one person's team in real world decision making, contextualising their learning. Instructors receive support in teaching from a clearly structured resource including a robust teacher package: testbank, additional cases, online research activities and editable PowerPoints to facilitate lesson planning.

Part 1 Personal Skills
1. Managing your work priorities
2. Establishing effective workplace relationships
3. Developing, maintaining and projecting professional competence
4. Communicating with influence
5. Communicating through written and spoken presentations
6. Leading and participating in meetings
Part 2 Team Skills
7. Building individual and team performance and productivity
8. Leading your team
9. Inspiring motivation
10. Planning your team's work
11. Building your team's skills with formal and informal feedback
12. Building your team's skills with training
13. Building better performance
Part 3 Operational Skills
14. Caring for your customers
15. Designing administration systems
16. Systematically solving problems and making decisions
17. Innovating and continuously improving
18. Developing plans that work
19. Introducing change
20. Identifying and managing risks
21. Managing projects
22. Organising meetings and conferences

Students tackling Diploma of Business and Diploma of Business Administration must develop the skills to foster a successful, productive workplace with sound administrative systems. Kris Cole's Business Administration 2e addresses the demands of the BSB training package, and covers units common to both qualifications as well as additional electives. The book begins with units covering Personal Skills and moves into management of others. Students can follow the development of one person's team in real world decision making, contextualising their learning. Instructors receive support in teaching from a clearly structured resource including a robust teacher package: testbank, additional cases, online research activities and editable PowerPoints to facilitate lesson planning. *NEW* reorganised chapters so that information is delivered in manageable sections. The table of contents has section heading for each chapter so that instructors can see contents at a glance. There are now 22 chapters instead of 14, matching your teaching and qualification structure *NEW* content includes coverage of Project Management - an essential business skill *NEW* pedagogy reiterates learning for student learning - "here's how", "top tips" *NEW* teaching is supported by online teacher support - editable PowerPoints, testbank, additional case studies and more All new digital resources for instructors to assist with lesson planning and delivery Text features a running case - each chapter opening with an opening scenario and the end of chapter referencing an action plan using learning from the chapter Contents are more clearly visible with a new long table of contents showing coverage at a glance