Kris Cole continues to pave the way for budding managers, providing hands on practical concepts and theoretical approaches in the sixth edition of her best-selling textbook - Management – Theory and Practice.

This market-leading textbook continues to provide students with rigorous information, whilst balancing the key topics with a practical approach, through real life case studies, examples and problem solving techniques. Using everyday business terms and language puts management in a context that makes it easy to understand by all types of learners. In addition, it will enable you to strengthen skills in areas such as managing poor performance, being more directive and solving problems permanently.

This edition supports the comprehensive coverage of the core management units in the BSB Business Services Training Package:

• BSB42015 Certificate IV in Leadership and Management
• BSB51915 Diploma of Leadership and Management

Another focus of this edition is developing the assessments matrix for the Instructor’s Manual; mapping out assessment tools by Performance Criteria for each Unit and the Elements. New assessment assignments will also be mapped to align with the 800+ Performance Criteria the text covers, adding value to this edition and strengthening teacher's loyalty.

Part 1 Understanding Your Organisation
1 The Changing World of Work
2 The Operating Environment
3 The Formal Organisation
4 The Informal Organisation

Part 2 Managing Yourself
5 Establishing and Managing Priorities
6 Building a Strong Communication Foundation
7 Strengthening Your Personal Skills
8 Building Effective Working Relationships

Part 3 Leading Others
9 Understanding Leadership
10 Understanding Motivation, Engagement And Retention
11 Increasing Performance and Productivity
12 Assigning Work and Delegating Duties
13 Building Productive Work Teams
14 Leading Today’s Teams
15 Providing Formal and Informal Performance Feedback
16 Managing Underperformance

Part 4 Managing Operations
17 Developing, Managing and Monitoring Operational Plans
18 Solving Problems and Making Decisions
19 Satisfying the Quality, Innovation and Continuous Improvement Imperatives
20 Caring for Customers
21 Planning and Managing Projects
22 Introducing and Managing Change
23 Identifying and Managing Risks
24 Managing For Sustainability

Part 5 Workplace Practice
25 Recruiting and Inducting Employees
26 Making the Most of Diversity
27 Encouraging a Learning Environment and Developing Employees
28 Leading and Attending Meetings
29 Ensuring a Safe and Healthy Workplace
30 Managing for Psychological Safety and Well-Being

Kris Cole continues to pave the way for budding managers, providing hands on practical concepts and theoretical approaches in the sixth edition of her best-selling textbook - Management – Theory and Practice. This market-leading textbook continues to provide students with rigorous information, whilst balancing the key topics with a practical approach, through real life case studies, examples and problem solving techniques. Using everyday business terms and language puts management in a context that makes it easy to understand by all types of learners. In addition, it will enable you to strengthen skills in areas such as managing poor performance, being more directive and solving problems permanently. This edition supports the comprehensive coverage of the core management units in the BSB Business Services Training Package: • BSB42015 Certificate IV in Leadership and Management • BSB51915 Diploma of Leadership and Management Another focus of this edition is developing the assessments matrix for the Instructor’s Manual; mapping out assessment tools by Performance Criteria for each Unit and the Elements. New assessment assignments will also be mapped to align with the 800+ Performance Criteria the text covers, adding value to this edition and strengthening teacher's loyalty. Detailed Competency Mapping grids shows you how the following qualifications are covered in this book: • BSB42015 Certificate IV in Leadership and Management • BSB51915 Diploma of Leadership and Management Speak to your local Cengage Learning Consultant for price and packaging options LEARNER GUIDES These assessments are cross-referenced to the text and include written assessments, project assessment, trainer interviews and checklists. Use them to test if your students are competent in the skills required by the training package. Speak to your local Cengage Learning Consultant for price and packaging options Test Bank questions, which cover the learning objectives and key topics, have been prepared for your use. These are available in Word file format and can be uploaded directly into your learning management system and customised to meet your students’ learning requirements. New chapter on Planning and Managing Projects, with greater emphasis on Team Leadership skills, digital futures and technologies CourseMate Express website for students includes a suite of interactive resources designed to support your learning, revision and further research. Includes: • Videos • Simulations • Self-tests, checklists and templates • Revision quizzes • Chapter endnotes • Glossary and flashcards Search me! Management. Fast and convenient, this resource provides you with 24-hour access to full-text articles from hundreds of scholarly and popular journals and newspapers, including The Australian and The New York Times. Search me! allows you to explore topics further and find current references Chapter overviews establish learning objectives and provide a framework for revision and exam preparation. Chapter opening scenarios set the chapter contents in a work context The strategic perspective boxes provide a strategic overview of the theory to help students understand it in a wider context Theory to practice boxes show how the chapter content applies to real-life workplace situations