The Business Communication Handbook, 10e is designed to cover a range of skills required in today’s busy workplaces with a special focus on business communication. Written, verbal and interpersonal communication skills are essential for personal development, employment and active involvement in our social and professional lives.

Closely aligned to the national competencies of the new BSB Business Services Training Package, students undertaking the BSB40215 Certificate IV in Business and BSB40515 Certificate IV in Business Administration will find that the text is closely aligned with the competencies and content of these courses.

Part 1: Workplace Communication
Chapter 1 Communicate in today’s workplace
Chapter 2 Develop interpersonal, negotiation and conflict management skills
Chapter 3 Organise workplace information
Chapter 4 Manage work priorities and professional development
Chapter 5 Deliver presentations and speeches
Chapter 6 Implement and monitor a safe workplace
Chapter 7 Implement and monitor environmentally sustainable work practices
Ready for work: Workplace communication

Part 2: Team Effectiveness
Chapter 8 Lead effective workplace relationships
Chapter 9 Manage team effectiveness
Chapter 10 Lead and develop teams and individuals
Chapter 11 Deliver and monitor service to customers
Chapter 12 Manage quality customer service
Chapter 13 Organise and manage meetings
Ready for work: Team effectiveness

Part 3: Workplace Documents
Chapter 14 Analyse and present research information
Chapter 15 Business writing: Paper-based and electronic
Chapter 16 Write business letters
Chapter 17 Write emails, memos and short reports
Chapter 18 Write long reports
Chapter 19 Write technical documents and proposals
Chapter 20 Record keeping
Chapter 21 Communicate visually through graphics
Ready for work: Workplace documents

Part 4: Career Development
Chapter 22 Develop job-seeking skills
Ready for work: Career development

The Business Communication Handbook, 10e is designed to cover a range of skills required in today’s busy workplaces with a special focus on business communication. Written, verbal and interpersonal communication skills are essential for personal development, employment and active involvement in our social and professional lives. Closely aligned to the national competencies of the new BSB Business Services Training Package, students undertaking the BSB40215 Certificate IV in Business and BSB40515 Certificate IV in Business Administration will find that the text is closely aligned with the competencies and content of these courses. Two new competencies added – Recordkeeping and Implement and monitor environmentally sustainable work practices Updated content regarding developing job seeking skills, searching for a position, writing up resumes and more Full rewrite of the WHS chapter making it the most up-to-date information on this topic Greater focus on sustainability in the business environment Social Media integrated throughout and how it has become an important aspect in today’s society New Icon links students to online material, research, cases and more CourseMate Express Website for additional student study tools including quizzes, flashcards, activities and more Two new competencies covered Mapped to units of competency from the latest BSB40215 Certificate IV in Business and BSB40515 Certificate IV in Business Administration qualifications