PART I: LAYING THE FOUNDATIONS
1 Successful Helping – An Introduction
2 The Helping Relationship

PART II: THE THERAPEUTIC DIALOGUE: COMMUNICATION AND RELATIONSHIP-BUILDING SKILLS
3 Empathic Presence and Responding – Building a Mutual Understanding
4 The Art of Probing and Summarising
5 Facilitating Client Self-Challenge: From New Perspectives to New Behaviour
6 Helper Self-Challenge and Overcoming Client Resistance

PART III: THE SKILLED HELPER PROBLEM-MANAGEMENT AND OPPORTUNITY-DEVELOPMENT APPROACH TO HELPING
7 An Introduction to the Problem-Solving and Problem-Management Process
8 Stage I: Helping Clients Explore their Concerns and Tell their Stories
9 Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals
10 Stage III: Planning the Way Forward
11 How to Implement and Make it all Happen

PART IV: EXERCISES TO ASSIST IN BECOMING A SKILLED HELPER, AND EXTRACT FROM A COUNSELLING CONVERSATION
12 Counselling Skills Exercises
13 Extract from a Counselling Conversation

Egan’s practical three-stage model clearly outlines the nature and goals of effective helping and the values which drive it. Emphasises the collaborative nature of the client-helper relationship, including vivid examples that show helping skills in action in a vast array of possible relationships and settings. Internationalisation of clients’ problems, scenarios, and cultural contexts to include poignant and relevant examples and cases, particularly from South Africa and the UK. Streamlined structure which still fully reflects and follows Egan’s practical three stage model but also includes a new Part IV offering an extensive range of helping exercises for students to undertake in pairs and groups. Streamlined structure which still fully reflects and follows Egan’s practical three stage model but also includes a new Part IV offering an extensive range of helping exercises for students to undertake in pairs and groups. Updated with the latest research and includes a detailed list of useful websites for relevant charities and companies.