Streamlined and up to date with the latest research and developments from the field, bestselling COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition, introduces students to the basic concepts and techniques needed to successfully communicate in today's business world. Covering every aspect of the communication process -- from organizational approaches to culturally aware interpersonal communication obstacles and strategies for critical listening and improved use of social media -- Hamilton's text gives students a competitive edge in interviews, presentations, future leadership roles, and more. Online video clips of common professional scenarios help students apply chapter concepts to real-world practice, while Polishing Your Career Skills features provides diagnostic tools to help them sharpen their own skills. In addition, MindTap® Communication provides an interactive learning solution that engages students and improves outcomes.

Unit I: UNDERSTANDING COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.
1. Communication and Ethics at Work: What You Should Know.
2. Organizations in the Workplace: Which Ones Fit You Best?
3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.
Unit II: PERSONALIZING COMMUNICATION IN THE WORKPLACE.
Analyze this Real-Life Case: An Engineer's Experience with Communication and Listening.
4. Effective Listening.
5. Nonverbal Communication.
6. Anxiety, Technology, and Other Communication Obstacles.
Unit III: MAXIMIZING COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to "Raise the Bar."
7. Basic Information for All Types of Interviews.
8. The Employment Interview.
9. Small-Group Communication and Problem Solving.
10. Participation and Leadership in Teams.
Unit IV: POLISHING ORAL AND WRITTEN COMMUNICATION IN THE WORKPLACE.
Analyze This Real-Life Case: Harry Markopolos: Why Didn't Anyone Heed His Warnings About Madoff?
11. Informative Presentations: Plan, Research, Organize, and Deliver.
12. Verbal and Visual Supporting Materials.
13. Persuasive Presentations: Individual or Team.
14. Written Communication.

Streamlined and up to date with the latest research and developments from the field, bestselling COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition, introduces students to the basic concepts and techniques needed to successfully communicate in today's business world. Covering every aspect of the communication process -- from organizational approaches to culturally aware interpersonal communication obstacles and strategies for critical listening and improved use of social media -- Hamilton's text gives students a competitive edge in interviews, presentations, future leadership roles, and more. Online video clips of common professional scenarios help students apply chapter concepts to real-world practice, while Polishing Your Career Skills features provides diagnostic tools to help them sharpen their own skills. In addition, MindTap® Communication provides an interactive learning solution that engages students and improves outcomes. NEW! Now presented earlier, "Polishing Your Career Skills" features in every chapter enable readers to easily assess their personal communication skills that need improvement. These diagnostic tools are intriguing and practical enough that students will want to apply them whether they are assigned or not. NEW and UPDATED! Real-world cases are now included in the introduction of each unit and bring concepts to life for all chapters in that unit. Having one case for multiple chapters enables faculty members to more fully develop the application for students and gives students more than a surface-level analysis of real-life case examples. Discussion questions are included for each chapter and a final critical thinking activity allows students to apply what they've learned. UPDATED! The latest technology and social media coverage is integrated throughout. Chapter 6, "Anxiety, Technology, and Other Communication Obstacles," explores why technology is a communication obstacle as well as explains how to successfully use social media in the workplace to build relationships, social media profiles (on LinkedIn), and social media resumes that stand out in job searches. Chapter 14, "Written Communication," includes new tips and tools for creating successful Twitter messages in the workplace and writing and producing professional videos. UPDATED! Chapter 8, "The Employment Interview," now offers expanded coverage of conventional, electronic, Web, and social media resumes -- including how and when to use them most effectively. UPDATED! Expanded "Awareness Check" features include a pre-test and post-test PRPSA by James McCroskey in chapters 1 and 14. NEW! Unit Activities at the end of every chapter help students put what they learn into practice. COMPLETELY UP TO DATE! Every chapter has been thoroughly revised to reflect reviewer suggestions, the latest research, and current examples. All chapters include learning outcomes in language that can easily be adopted or integrated into course-level and unit-level objectives for both face-to-face and online courses. UPDATED! Coverage in chapter 13, "Persuasive Presentations: Individual or Team," presents practical applications of the latest persuasive research findings. UPDATED! Chapter 6, "Anxiety, Technology, and Other Communication Obstacle, and chapter 14, Written Communication" include the most up-to-date technology and social media coverage available.