ESSENTIALS OF INTENTIONAL INTERVIEWING, 3rd Edition, delivers a more concise and reader-friendly version of the Iveys' bestselling INTENTIONAL INTERVIEWING AND COUNSELING-one in which every sentence and concept has been reviewed to ensure both relevance and clarity for beginning helpers. The book's multicultural focus reflects the diverse nature of today's classroom-and society. The Third Edition retains the authors' renowned microskills model, which revolutionized modern understanding of the counseling and therapy process by teaching students vital interviewing skills step-by-step. This demystifying process breaks down counseling into manageable micro units and builds a bridge between theoretical understanding, mastery of the skills, and the practice of counseling. New to this edition are a chapter on crisis counseling, basic information on neuroscience as it relates to interviewing, new video content, brief summaries of key theories of helping (with additional information and transcripts available online), and revised practice exercises. In addition, MindTap™-a personalized online teaching and learning platform with a full array of text-specific study and teaching tools-is available with the new edition.

Section I: OVERVIEW AND COMPETENCIES OF CULTURALLY SENSITIVE LISTENING.
1. Introduction: Foundations of Interviewing and Counseling.
2. Multicultural Competence, Ethics, Positive Psychology, and Resilience.
3. Attending, Empathy, and Observation Skills: Fundamentals of All Interviewing and Counseling Approaches.
Section II: THE BASIC LISTENING SEQUENCE AND ORGANIZING AN EFFECTIVE INTERVIEW.
4. Questions: Opening Communication.
5. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition.
6. Observing and Reflecting Feelings: The Heart of Empathic Understanding.
7. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.
Section III: HELPING CLIENTS GENERATE NEW STORIES THAT LEAD TO ACTION: INFLUENCING SKILLS AND STRATEGIES.
8. Focusing the Interview: Exploring the Story from Multiple Perspectives.
9. Empathic Confrontation: Supporting While Addressing Client Conflict.
10. Reflection of Meaning and Interpretation/Reframing: Restorying Client Lives Through Meaning Making.
11. Empathic Self-Disclosure and Feedback: Relationship, Immediacy, and Genuineness.
12. Directives: Providing Information, Psychoeducation, and Decisional Counseling's Natural and Logical Consequences-Helping Clients Move to Action.
Section IV: SKILL INTEGRATION, CRISIS COUNSELING, AND DEVELOPING YOUR OWN STYLE.
13. Skill Integration Through Examining Your Own Session, Treatment Plans, and Case Management.
14. Crisis Counseling and Assessing Suicide Potential.
15. Determining Personal Style in a World of Multiple Theories.
Appendix I: The Ivey Taxonomy: Definitions of the Microskills Hierarchy and Predicted Results from Using Skills.
Appendix II: The Family Genogram.
Appendix III: Counseling, Neuroscience, and Microskills.
Glossary.

ESSENTIALS OF INTENTIONAL INTERVIEWING, 3rd Edition, delivers a more concise and reader-friendly version of the Iveys' bestselling INTENTIONAL INTERVIEWING AND COUNSELING-one in which every sentence and concept has been reviewed to ensure both relevance and clarity for beginning helpers. The book's multicultural focus reflects the diverse nature of today's classroom-and society. The Third Edition retains the authors' renowned microskills model, which revolutionized modern understanding of the counseling and therapy process by teaching students vital interviewing skills step-by-step. This demystifying process breaks down counseling into manageable micro units and builds a bridge between theoretical understanding, mastery of the skills, and the practice of counseling. New to this edition are a chapter on crisis counseling, basic information on neuroscience as it relates to interviewing, new video content, brief summaries of key theories of helping (with additional information and transcripts available online), and revised practice exercises. In addition, MindTap™-a personalized online teaching and learning platform with a full array of text-specific study and teaching tools-is available with the new edition. Empathy and Empathic Understanding: Empathic relationships contribute 30% to success with clients-and research on mirror neurons has clarified empathy, demonstrating that it exists, can be measured, and is more important than ever. Starting with Chapter 3, this edition incorporates new material showing how to integrate empathy with the teaching and learning of listening and influencing microskills. Each chapter's demonstration interviews now illustrate how to identify and measure empathic understanding throughout a session. Positive Psychology, Resilience, and Therapeutic Lifestyle Changes (TLC): The book's traditional emphasis on client strengths is more central, with special attention given to the importance of focusing on the positive and building on strengths to build resilience. The increased emphasis on resilience and positive psychology enhances the value of influencing skills such as directives, logical consequences, and psychoeducation, while Therapeutic Life Style (TLC) counseling provides a new system for integrating wellness into the interview. New Organization within Chapters: Each chapter has a consistent organization that promotes learning and comprehension. Chapters begin by Defining the skill under discussion, followed by information for discerning the basic techniques and strategies, and an opportunity for observing the skill in action via a transcript. Next, Practicing makes concepts real. Finally, the Refining section elaborates the skill with additional details of skill mastery, and the Summarizing section outlines the main points of the chapter. Major Revisions: This edition includes major updates to the chapter on paraphrasing (Ch. 5); paraphrasing and summarization are basic to understanding cognitive executive brain functioning. The reflection of feelings chapter (Ch. 6) is also significantly updated, and explores new material from neuroscience on emotional regulation. The discussion on the influencing skills (Section III) is almost totally new. Integration of Neuroscience: Recent studies add further support to the extensively researched microskills approach and validate the centrality of empathy and relationship. This edition includes this foundational neuroscience information, which the authors believe strengthens the interviewing and counseling practice. ESSENTIALS OF INTENTIONAL INTERVIEWING's multicultural focus gives students the insight they need to draw out client stories as well as understand the importance of the thoughts, feelings, and behaviors in those stories. The central emphasis of this text is on students developing interviewing competence, knowing that their actions impact the whole human being in front of them. By the time students are halfway through the book, they are prepared to complete a full interview using only listening skills. The active voice and accessible, modular style of the text enable students to quickly engage with the material regardless of the order in which the material is taught.