Upskill your business tech savvy students with the new and improved Professional Business Skills text.

Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world.

This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following qualifications:
• BSB30115 Certificate III in Business
• BSB30415 Certificate III in Business Administration

A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action.

Part 1: Safe and sustainable workplace
1. Contribute to the health and safety of self and others
2. Apply knowledge of WHS legislation in the workplace
3. Participate in environmentally sustainable work practices

Part 2: Dealing with customers
4. Communicate in the workplace
5. Work effectively with diversity
6. Deliver and monitor a service to customers
7. Process customer complaints
8. Recommend products and services

Part 3: Dealing with staff and colleagues
9. Promote innovation in a team environment
10. Work effectively with others
11. Organise personal work priorities and development

Part 4: Administration
12. Organise schedules
13. Organise workplace information
14. Maintain business resources
15. Use business technology

Part 5: Business documentation
16. Develop keyboarding speed and accuracy
17. Produce business documents
18. Produce spreadsheets
19. Create electronic presentations

Part 6: Business Finance
20. Maintain financial records

Upskill your business tech savvy students with the new and improved Professional Business Skills text. Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world. This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following qualifications: • BSB30115 Certificate III in Business • BSB30415 Certificate III in Business Administration A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action. NEW! Coverage of popular BSBITU competencies, including unit BSBITU307 Develop keyboarding speed and accuracy NEW! Assessment, cases and activities throughout the text for greater understanding NEW! Content covering handling Customer Complaints More assessment, cases and tasks throughout the text for greater understanding Deeper mapping of content against competencies, elements and performance criteria New instructor support package, including test banks, customisable PowerPoints and validation of assessments documents, plus benchmark checklist for assessment tools and answers Learning Outcomes give students a quick overview of the key topics to be covered Case Studies and activities to provide real life examples of how theory is applied into practice Summaries provide a quick checklist of key topics covered in each chapter for review