Focusing on technological advances that are changing the practice of law, this practical, hands-on text covers day-to-day law office management topics, including client relations and communication skills; legal fees, timekeeping, and billing; client trust funds and law office accounting; calendaring, docket control, and case management; legal marketing; and file and law library management. The Fourth Edition is accompanied by Clio’s Boutique Plan cloud-based software (with in-depth tutorials) which allows students to master skills in time and billing, accounting case management, and document management. Other highlights of the new edition include new ethics-related case reviews, up-to-date forms, charts, and checklists that illustrate important concepts relating to paralegals in the law office, and hands-on exercises.

1. The Legal Team, Law Practices, and Law Firm Governance.
2. Legal Administration and Technology.
3. Ethics and Malpractice.
4. Client Relations & Communication Skills.
5. Legal Fees, Timekeeping, and Billing.
6. Client Trust Funds and Law Office Accounting.
7. Calendaring, Docket Control, and Case Management.
8. Legal Marketing.
9. File and Law Library Management.
Appendix A: Creating a Clio Account.
Appendix B: Clio Introduction.
Appendix C: Clio Law Firm Profile and Setup.
Appendix D: Succeeding as a Paralegal.

Focusing on technological advances that are changing the practice of law, this practical, hands-on text covers day-to-day law office management topics, including client relations and communication skills; legal fees, timekeeping, and billing; client trust funds and law office accounting; calendaring, docket control, and case management; legal marketing; and file and law library management. The Fourth Edition is accompanied by Clio’s Boutique Plan cloud-based software (with in-depth tutorials) which allows students to master skills in time and billing, accounting case management, and document management. Other highlights of the new edition include new ethics-related case reviews, up-to-date forms, charts, and checklists that illustrate important concepts relating to paralegals in the law office, and hands-on exercises. Updated case reviews help students develop a better understanding of the types of unethical behavior they may encounter in the legal environment, including technology-related ethical issues. Access to Clio demo software on the Premium Website and updated hands-on exercises give students an opportunity to gain practical experience with legal software as they master key concepts and skills in law office management. Updated screen shots in the hands-on exercises and throughout the book help students understand each step in law management office processes. A logical organization that allows each chapter to be studied independently gives instructors complete flexibility in presenting the material. A strong ethics focus throughout the book is supported by many Case Review features that emphasize ethical issues. On the Web exercises, Test Your Knowledge questions, Projects, Practical Applications, and Case Review questions help students master key concepts and skills. Up-to-date charts and graphs present material in an easy-to-understand manner.