AN INTRODUCTION TO HUMAN SERVICES, 9th Edition offers a practical and comprehensive introduction to the human service profession. Drawing on their ' extensive experience, the authors define human services, review the historical development of advocacy, examine service delivery models and processes, and emphasize the skills needed to succeed. Students gain a solid grounding in serving the whole person, using an interdisciplinary approach, interacting with helper and client, preparing generalists, developing sensitivity to cross-cultural issues, and empowering clients. Case studies highlight the practical applications of key concepts and prepare students to address issues they're likely to encounter. This edition reflects the changing world of human services, the clients that human service professionals serve, and the cultural dimensions of human services and clients.

Part I: DEFINING HUMAN SERVICES.
1. An Introduction to Human Services.
2. The Human Service Professional.
Part II: GUIDING HUMAN SERVICE PRACTICE.
3. The History of Advocacy in Human Services.
4. Human Services and Ethical Practice.
5. Multicultural Dimensions of Helping.
Part III: THE PRACTICE OF HUMAN SERVICES.
6. Models of Service Delivery.
7. The Helping Process.
8. The Client.
Part IV: WORKING IN THE FIELD OF HUMAN SERVICES.
9. Working Within a System.
10. Human Services Today.

AN INTRODUCTION TO HUMAN SERVICES, 9th Edition offers a practical and comprehensive introduction to the human service profession. Drawing on their ' extensive experience, the authors define human services, review the historical development of advocacy, examine service delivery models and processes, and emphasize the skills needed to succeed. Students gain a solid grounding in serving the whole person, using an interdisciplinary approach, interacting with helper and client, preparing generalists, developing sensitivity to cross-cultural issues, and empowering clients. Case studies highlight the practical applications of key concepts and prepare students to address issues they're likely to encounter. This edition reflects the changing world of human services, the clients that human service professionals serve, and the cultural dimensions of human services and clients. A new chapter, "Multicultural Dimensions of Helping," traces the history and rationale for attending to clients and their cultures during the helping process. Students gain an understanding of cultural competence and how to begin to develop it by reading about culture, assimilation, acculturation, worldview, race, ethnicity, discrimination, and White privilege. Students also consider how their own cultural identity may influence the way they view the world and the way they help clients. Every chapter has increased emphasis on the relationship of human service delivery to advocacy and social justice. For example, Chapter 4 discusses the importance of social justice as it relates to client rights, self-determination, and professional competence. The public health model, described in Chapter 6, provides an example of how the Centers for Disease Control and the Office of the United States Surgeon General conduct an advocacy campaign. New case examples are added to several chapters, and many from the previous edition are updated. For example, a case on the current opioid prescription drug epidemic (Ch. 6) illustrates how the medical, public health, and human service models address this issue. The final case of Susan and Ted describes the complexities of serving clients and illustrates how the three models of service delivery are integrated. Additional information related to current trends in human services appears in Chapter 3, "The History of Advocacy and Human Services," and Chapter 10, "Human Services Today." For instance, Chapter 3 discusses the importance of presidential leadership and highlights key legislation linked to presidential terms. In addition, current trends and events frame revisions to each chapter to reflect how human service delivery exists within a political, economic, and social context that is continually changing. This edition expands the commitment and definition of the human service profession by including work of the National Organization for Human Services, the Council for Human Service Education, and the Human Service Board-Certified Practitioner. Earlier placement of "The Human Service Professional" (now Chapter 2) emphasizes how important understanding professional work is to defining human services. Two new features support student learning. New tables and figures help to explain concepts. In addition, new class discussions in each chapter provide tasks and activities that can be used as individual, small group, and/or class exercises. Providing real-world illustrations for every chapter, videos (available in the MindTap digital teaching and learning solution) demonstrate chapter concepts in action. Segments vary from vignettes about clients and helping strategies to videos that illustrate the challenges professionals encounter in their work. Cutting-edge cases and applications illustrate key ideas and provide practical ways for students to apply concepts and strategies introduced in the text to real-world scenarios. One case study illustrates each human service delivery model, and helps students view client issues from a holistic perspective. In addition, an expanded human service model includes a strengths and wellness perspective. An engaging and enjoyable read, this text delivers a comprehensive introduction to the human services field and the essential skills students need to succeed as working professionals. It accurately documents the rapidly evolving environment in which human services are delivered, covering such key topics as shifting demographics, developing technologies, and common day-to-day challenges students are likely to face in their careers.