Provide a practical guide packed with the latest coverage of technologies to prepare students for success in today’s networked, hyper-connected digital-age workplace. The authoritative market leader trusted by traditional and online business communication instructors like you, BUSINESS COMMUNICATION: PROCESS AND PRODUCT, 9E offers breakthrough digital resources including "how-to" videos demonstrating expert writing techniques, expanded MindTap® activities to engage students such as video activities in the YouSeeU app which allow for oral communication skills-based practice, scenario-based writing assessments within Write Experience app and updated Aplia™ resources with auto-graded grammar review and homework checking. Most importantly, the hallmark features that made this book the market leader -- abundant model documents, the 3-x-3 writing process, valuable assignments with solutions, and an efficient 16-chapter format -- enhance learning and comprehension. Exceptional instructor resources, including course outlines, lecture notes, grading rubrics, and enhanced PowerPoint® lecture slides, help ensure a comprehensive and effective course.

UNIT I: COMMUNICATION FOUNDATIONS.
1. Business Communication in the Digital Age.
2. Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills.
3. Intercultural Communication.
UNIT II: THE WRITING PROCESS.
4. Planning Business Messages.
5. Organizing and Writing Business Messages.
6. Revising Business Messages.
UNIT III: WORKPLACE COMMUNICATION.
7. Electronic Messages and Digital Media.
8. Positive Messages.
9. Negative Messages.
10. Persuasive and Sales Messages.
UNIT IV: Reports, Proposals, and Presentations.
11. Reporting in the Digital Age Workplace.
12. Informal Business Reports.
13. Proposals, Business Plans, and Formal Business Reports.
14. Business Presentations.
UNIT V: EMPLOYMENT COMMUNICATION.
15. The Job Search, Résumés, and Cover Letters in the Digital Age.
16. Interviewing and Following Up.
Appendix A: Document Format Guide.
Appendix B: Citation Format Guide.
Appendix C: Correction Symbols and Proofreading Marks.
Appendix D: Grammar and Mechanics Guide.

Enhanced Resources Further Strengthen The Mindtap® Personalized, Fully Online Digital Learning Platform. This Multimedia Learning Experience Guides Students Through Readings, Multimedia, And Chapter-Specific Activities That Increase Learner Engagement And Improve Learning Assessments. New Clickable Activities Enable Students To Engage Interactively With Graphically Illustrated Chapter Concepts.Extensive Collection Of "How-To" Videos Assists You In Teaching Communication Concepts. These Engaging Videos Range From Presenting Expert Writing Techniques And Formatting Documents To Covering All Of The Message Genres, Such As Bad-News, Claim, Adjustment, Persuasive, And Sales Messages. Written And Illustrated By The Book’S Authors, These Exclusive Videos Are Especially Helpful To Distance Learners Who Do Not Have The Benefit Of In-Class Lectures.Fresh Activities Are New And Updated To Keep Learning Active And Engaging. Unlike Other Texts That Offer Primarily Discussion Questions, This Edition Provides Countless Practical Activities That Enable Students To Apply And Reinforce Their Learning. All Of The Writing Improvement Exercises In This Edition Are New And Between 60 And 100 Percent Of The End-Of-Chapter Activities Are New To This Edition.Updated Assignments Reinforce Key Chapter Concepts. Chapter Assignments, Powered By Aplia™ Within Mindtap, Ensure Students Understand Key Chapter Concepts While Providing Multiple Opportunities To Work Through Questions And Providing Meaningful, Written Feedback. These Assignments Support Learning By Increasing Student Effort And Engagement Without Requiring More Work From You, The Instructor.New Grammar And Mechanics Activities Reinforce Practice With Valuable Feedback. This Online, Interactive Tool In Mindtap Ensures Students Review Key Fundamental Grammar And Mechanics Skills. Feedback Provides Direction On How Well Students Are Performing In Specific Areas So They Can Hone In And Practice Where They Need It Most.Emphasis On Digital Revolution Prepares Students To Work With Today’S And Tomorrow’S Technological Advancements. This Edition Emphasizes Digital Messages Within Its Model Documents, Activities, And Channels To Reflect The Current Digital Revolution.Time-Saving Features Help New As Well As Veteran Instructors Create Engaging, Effective Courses With Minimal Effort. To Reduce The Burden Of Organizing And Administering A Complex Course, Authors Guffey And Loewy Provide Course Outlines, Lecture Notes, Sample Syllabus, Extensive Test Banks, Chapter Review Quizzes, Grading Rubrics, Quality Solutions Written By The Authors, Exceptional Powerpoint® Lecture Slides, And Numerous Auto-Graded Digital Resources That Enrich Student Learning Without Exhausting You, The Instructor.Key Features Make It Easy To Teach And Easy For Students To Learn. Updates Throughout The Book Recognize The Pervasive Influence Of Social Media And Changing Communication Technologies.Workable Assignments Require Student Engagement. Unlike Other Textbooks That Offer Primarily Discussion Questions, This Book Provides Numerous Structured Activities That Guide Students In Developing Workplace Skills. End-Of-Chapter Activities Offer Practical, Realistic Opportunities To Practice The Workplace Skills Taught In The Chapter. Most Assignments Have A Model In The Chapter To Guide Students In Applying Their Skills.Documents For Analysis In Many Chapters Require Hands-On Revisions. This Kind Of Editing Experience Is Especially Effective For Students Who Have Little Business Experience And Cannot Provide A Context For More Challenging Assignments. Students Learn By Revising. This Approach Enables You To Explain Message Faults As Well As Model Solutions.

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